Making a complaint to the Victorian Inspectorate

Please use the Complaint Form if you wish to make a complaint 

Please read the Notes for Complainants before you lodge your complaint.  Read the Complaint Notes here .

Reading the Complaint Notes will help you to understand how to complete the Complaint Form and what information the VI needs in order to consider your complaint.

It is not compulsory to use the Complaint Form, but it is strongly recommended.  Using the Form will help to ensure that the VI receives all the information it needs to consider your complaint properly.  If you do not use the Complaint Form, consideration of your complaint will probably be delayed because you will not have given the VI all the necessary information.

If you are not using the Online Complaint Form, you may send your complaint to the VI

Victorian Inspectorate

PO Box 617 Collins Street West

Melbourne Vic 8007


Complaints not in writing

You are strongly encouraged to make your complaint in writing.  That way the VI will have a permanent record of exactly what you have to say.

If you can’t make the complaint in writing, please contact the VI Complaints Line by phone on (03) 8614 3232.



Please contact the VI Complaints Line on (03) 8614 3232 or send an email to


Don’t speak English?

If you have difficulty speaking English, you may seek help from the Translating and Interpreting Service (TIS) on 131 450.