Complaints that can and cannot be investigated
Complaints the VI can receive and investigate
The VI has power to receive and investigate certain complaints made to it about –
- IBAC or IBAC personnel
- Victorian Ombudsman officers
- Office of the Victorian Information Commissioner (OVIC) officers
- Chief Examiner or Examiners
- Victorian Auditor-General’s Office (VAGO) officers
There are limits on the types of complaint that the VI may receive about these bodies. For more information refer to section 43 of the Victorian Inspectorate Act 2011.
In addition, the VI has a very limited jurisdiction to consider complaints about the Office of Police Integrity (OPI) before 10 February 2013.
Complaints the VI cannot investigate
Complaints about Victoria Police
The VI has no power to receive complaints about Victoria Police. If you have a complaint about Victoria Police, you can contact:
Complaints about Local Government
The VI has no power to receive complaints about local government. If you have a complaint about your local council, you can contact:
The Victorian Ombudsman, which can investigate actions by local councils in relation to matters such as:
- enforcement of parking, building or planning regulations
- nuisance control
- rates and service charges
- liability claims against Council
- drainage matters
- roads, construction, maintenance and closures
- contracts or agreements with Council
- building matters
- planning and subdivision permits, advertising and zoning.
The Local Government Investigations and Compliance Inspectorate, which can investigate complaints about council operations and breaches of the Local Government Act 1989. This may include issues such as:
- misuse of position
- conflict of interest
- disclosure of confidential information
- distribution of unauthorised electoral material.
Complaints about State Government Authorities
Complaints about State government authorities, including all Victorian government departments and most statutory bodies, can be made to the Victorian Ombudsman.
Complaints about Universities and TAFEs
If you are unable to resolve the issue directly with the educational institution, you can contact the Victorian Ombudsman.
Complaints about breach of privacy
If you are unable to resolve the issue directly with the public sector agency which you believe is responsible for the privacy breach you can contact the Office of the Victorian Information Commissioner (OVIC) for advice or to lodge a formal complaint.
Complaints about legal practitioners
If you have a complaint about your legal practitioner you can contact the Victorian Legal Services Commissioner.
The Charter of Human Rights and Responsibilities Act 2006
Complaints that administrative actions taken by a public sector organisation are not compatible with the Charter can be made to the Victorian Ombudsman.
Complaints about discrimination, sexual harassment, vilification and victimisation
Complaints about discrimination, sexual harassment, racial or religious vilification and victimisation can be made to the Victorian Human Rights and Equal Opportunity Commission.
Suspected criminal conduct should be reported to Victoria Police.